"It's challenging to describe Richard with a set of accolades, adjectives, and platitudes. It just doesn't see comfortable or natural, given his nature. It doesn't help you, the reviewer, to read that he is intelligent or driven. What I can tell you is that he has a unique balance of high intellect, critical thinking, passion for doing things right, and the ability to get things done. Richard does not stand by and watch the world go by, rather he rolls up his sleeves; applies logic, reason, sweat and command to see things through. He easily adapts to problem solving - whether that is for internal operational processes or customer facing business challenges. He gets granular, in the trenches, he interrogates business and technical problems - and not only identifies what is wrong; but more importantly what is necessary to make them right. He continually assesses, seeks to understand and to improve business processes and the metrics behind them. He is a leader by example, through both intelligence and savvy. And he genuinely cares about the success and sustainability of the programs and projects in which he or his team is engaged. With Richard you get the full package, he's deeply technical, an insightful leader, experienced, has business acumen, and he has passion. I'm proud to know him" -- John Ferraioli